Eligibility

You must submit the return request within 20 days of your package being delivered. No returns made after 20 days from the date of receiving the item(s) will be accepted. Meanwhile, we will process all returns and refunds in 3-7 business days once we receive the return item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (cannot be removed), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@sarayia.com . If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*You can always contact us for any return questions at service@sarayia.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items, freebies or gift cards.

Swimwear, which is a kind of intimates, cannot be returned or exchanged considering of hygienic problems, except for the item arrives damaged or faulty when delivered to you.

Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

The buyer is responsible for return shipping costs and any related expenses.

Items that do not meet these criteria will not be considered for return.

Final Sale products and accessories cannot be returned unless the item arrives damaged or faulty when delivered to you. Accessories include jewelry, gloves, handbags, hats, belts, scarves, watches, pins, stockings,leggings,etc.

Exchanges

     1. The fastest way to ensure you get what you want is to contact Sarayia customer service through email: service@sarayia.com.

There is only one chance to return and exchange, please confirm before returning

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

However, be sure to update tracking number & logistics carrier in Returns Center or provide us via email as soon as you ship your return.

We will process all returns and refunds in 3-7 business days, but there may be delays due to limited staffing.Buyer is responsible for return shipping.

However, if it has been longer than two weeks, please contact us at service@sarayia.com.

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase.

You should submit an order cancellation request to our customer service via service@sarayia.com once you decide to cancel the order.

For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 10% cancellation fee.

We will NOT accept order cancellation request if the orders have been shipped.

Additional Notes

If it is the case that you don't want the item you bought or you choose the wrong item, you'll be responsible for the shipping fee occurred. So please double check the product information, especially the size chart before purchase. We really appreciate your patience. 

Please note that we will not refund the shipping costs and/or any duties and taxes incurred, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.

Please do not send your return to the address on your package. This is not the return address and will affect processing your return. 

Currently, Sarayia haven't authorized any third party for business purposes. Any purchases in any other third party are out of our warranty.